Privacy Policy

1. Information We Collect

We collect information that you provide to us directly when registering on our platform, completing contact forms, or making inquiries. This includes your full name, email address, phone number, and any messages you choose to send us.

Additionally, we automatically collect technical information when you visit our website, such as your IP address, browser type, operating system, pages visited, time spent, and browsing data. This information is used exclusively to improve user experience and optimize our services.

2. Use of Information

We use your personal information for the following purposes: responding to your inquiries and information requests, sending communications related to our real estate crowdlending services, personalizing your platform experience, complying with legal and regulatory obligations in force in Venezuela, and continuously improving our services.

We do not use your personal information for purposes other than those described herein without first obtaining your express consent.

3. Legal Basis for Processing

The processing of your personal data is based on the provisions of the Constitution of the Bolivarian Republic of Venezuela, particularly Article 60, which guarantees the right to protection of honor, private life, privacy, and self-image, as well as the Organic Law of Telecommunications and other applicable regulations.

Processing is carried out based on your express consent, the execution of pre-contractual or contractual relationships, compliance with legal obligations, and the legitimate interest of Jmfmqjmfire in offering and improving its services.

4. Data Sharing with Third Parties

We do not sell, rent, or share your personal information with third parties for commercial purposes. We only share your data in the following circumstances: with service providers who assist us in operating the platform under strict confidentiality agreements, when required by law or by a court order issued by Venezuelan courts, and to protect the rights, property, or safety of Jmfmqjmfire, our users, or the general public.

5. Information Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption in transit using SSL/TLS protocols, role-based access controls, continuous security monitoring, and periodic audits of our systems.

However, no method of Internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

6. User Rights

You have the right to access, rectify, update, and request the deletion of your personal data. You may also object to the processing of your data or request its limitation. To exercise any of these rights, you may contact us at contacto@jmfmqjmfire.com.

We will process your request within a period no longer than fifteen (15) business days from the date of receipt.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. Specific retention periods depend on the nature of the information and applicable legal requirements in the Venezuelan jurisdiction.

8. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our data processing practices or applicable legislation. We will notify you of significant changes through a visible notice on our website or by email. We recommend that you review this policy regularly.

9. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you may contact us at: Jmfmqjmfire, Av. Francisco de Miranda, Torre Empresarial Miranda, Floor 12, Office 12-B, Chacao, Caracas 1060, Venezuela. Email: contacto@jmfmqjmfire.com. Phone: +58 212 953 4478.